1. Private Organization – We are a private entity and are not affiliated with the Indonesian government or any official customs authority.

2. Service Charges – Our services involve a processing fee for assisting with the Indonesia Electronic Customs Declaration (e-CD). These charges are separate from any government fees, if applicable.

3. No Guarantee of Approval – – We do not guarantee or provide any assurance regarding the acceptance of the Indonesia Customs Declaration. Approval is entirely dependent on the accuracy and completeness of the information provided by the user.

4. Processing Time – We strive to complete the customs declaration process within 48 hours, but processing times may vary due to unforeseen circumstances. Delays may occur due to government processing, user-submitted data issues, or other factors beyond our control.

5. User Responsibility – Users are solely responsible for providing accurate and truthful information. Any errors, omissions, or false declarations may lead to delays or rejection by Indonesian customs.

6. Changes in Terms – Our terms and conditions are subject to change at any time based on business needs and government regulations. Any updates will be posted on our website.

7. Liability Limitation – We are not responsible for delays, rejections, or penalties imposed by Indonesian customs due to incorrect or incomplete information provided by users.

8. Acceptance of Terms – By using our service, you acknowledge and agree to these terms, including potential processing delays and the non-refundable nature of service fees.

If you encounter any issues or discrepancies with any documents provided on our platform, we encourage you to reach out to us for prompt assistance. Our team is committed to ensuring the accuracy and reliability of all information available on IndonesianECD.org. We value transparency and are always ready to address any concerns you may have. Whether it's a technical glitch, a missing document, or any clarification needed, our support team is here to assist you efficiently. We believe in fostering trust with our users by maintaining high standards of service and responsiveness. Should you need to escalate any matter, you can contact us directly at our registered address: